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Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML, compliance, regulatory, etc.), including overseeing business operations within the jurisdiction to ensure adherence and efficiency. Contributes to a strong risk management culture through collaboration with other first line employees, and second & third line functions to ensure Compliance, AML or operational risks are identified, mitigated, monitored and reported on an ongoing basis.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Supports multiple, varied business units with corresponding number of regulators.
• Monitors and advises on management of risk requirements within the defined risk appetite.
• Manages/supports large/complex risk programs/frameworks /projects/initiatives to ensure risks are appropriately mitigated and regulations adhered to.
• Monitors industry and legislative developments and continuously updates programs to ensure they are competitive and effective.
• Supports the position on regulatory compliance Issues by interpreting requirements (existing, new and emerging) and identifying, analyzing and addressing resultant gaps and issues, including those raised through the review of change initiatives. Understands the identified risk exposures and supports the development of action plans required to mitigate identified risks.
• Acts as a subject matter expert in the evaluation, development and implementation of an internal control system.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Monitoring to ensure that 1st line jobs are following defined processes and procedures.
• Develops, documents and maintains business/group procedures updating and obtaining approvals as regulations or the operating environment changes and communicates changes to the business/group & relevant stakeholder groups.
• Designs measurable sustainment strategies including assessing and recommending mitigations for industry/ segment-specific risks and prioritizing opportunities presented by internal and external stakeholders.
• Tracks exception/exemption requests and corresponding approvals.
• Facilitates training to ensure business unit employees fully understand requirements.
• Provides quality control for investigations, self-reports, examinations and independent reviews conducted by internal and external stakeholders, including regulators, providing verbal and written responses to requests for positions, action plans, information and/or documentation
• May act as the designated Primary Business Unit Compliance Officer (BUCO) and/or Anti-Money Laundering Reporting Officer for the operating group and is accountable to meet all program requirements (e.g., Operating Group Compliance Program, AML Program Framework).
• Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support including making presentations, to promote a culture of risk identification and management.
• Supports the management of 1st LOD program for the business/group in compliance with appropriate principles, standards & direction from the second line of defense groups. Includes developing and promoting program and ensuring the execution of all program components.
• Works with assigned business/group leaders to implement 1st LOD programs and frameworks, developing and maintaining an in-depth understanding of the applicable regulatory and internal risk management requirements. Interprets and provides advice on the application of the requirements for the business/group.
• Develops and maintains an understanding of the business/group strategies and objectives, products and services, internal and external stakeholders and business processes as well as the underlying infrastructure to identify and manage implications and risk exposures for the business/group.
• Identifies, investigates, analyzes, documents & mitigates program risks, taking into account jurisdictional issues, and raises any issues or concerns to senior leaders and other stakeholders.
• Analyzes the impact and effectiveness of the program through periodic reviews.
• Recommends adjustments to the overall program, policy or processes within the business/group in accordance with the Risk Appetite Statement, Governance and Corporate Policy.
• Supports the business/group through internal/external audits or regulatory examinations and assists in development of action plans to resolve any identified issues.
• Provides support to the development and delivery of training and awareness programs within the business/group to increase awareness of and compliance to risk management requirements.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Bilingualism required French and English.
• Experience in Banking compliance and procedures is an asset
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Data driven decision making.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

Address:

This is a 2 year contract opportunity (Remote opportunity)

Bilingual verbal and written communication skills required

(2 Year Contract)

The Bilingual (French & English) Specialist, Loan Quality Control will support mortgage quality review to verify vendor's underwriting practice following BMO’s requirements.

Underwriting experience of residential mortgages are highly preferred:

• Executes work and audit files to ensure timely, accurate, and efficient service delivery.

• Ensures consistent, high-quality practices/work and the achievement of business results in alignment with business/group strategies and with productivity goals.

• Analyzes root causes of any errors discovered during underwriting to provide for effective communication and coaching.

• Provides ongoing support to the continuous improvement process of the business unit.

• Thinks creatively and proposes new solutions.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works mostly independently.

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically, between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• Underwriting experience of residential mortgages are highly preferred.

• Bilingual skills will be considered an asset

• Verbal & written communication skills (English & French) - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem-solving skills - In-depth.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

Address:

Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML, compliance, regulatory, etc.), including overseeing business operations within the jurisdiction to ensure adherence and efficiency. Contributes to a strong risk management culture through collaboration with other first line employees, and second & third line functions to ensure Compliance, AML or operational risks are identified, mitigated, monitored and reported on an ongoing basis.

• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
• Acts as a subject matter expert on relevant regulations and policies.
• Acts as a strategic partner in which the program elements becomes an integrated component of the overall business/group strategies and helps drive business impact.
• Prepares and briefs senior leaders on regulatory matters across multiple businesses/groups.
• Supports multiple, similar business units with moderate complexity & business transaction risk.
• Represents the business/group on Governance/Risk Working Groups/Forums and provides regular updates.
• Monitors and advises on management of risk requirements within the defined risk appetite.
• Manages/supports large/complex risk programs/frameworks /projects/initiatives to ensure risks are appropriately mitigated and regulations adhered to.
• Monitors industry and legislative developments and continuously updates programs to ensure they are competitive and effective.
• Supports the position on regulatory compliance issues by interpreting requirements (existing, new and emerging) and identifying, analysing and addressing resultant gaps and issues, including those raised through the review of change initiatives. Understands the identified risk exposures and supports the development of action plans required to mitigate identified risks.
• Acts as a subject matter expert in the evaluation, development and implementation of an internal control system.
• May network with industry contacts to gain competitive insights and best practices.
• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
• Conducts independent analysis and assessment to resolve strategic issues.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
• Monitoring to ensure that 1st line jobs are following defined processes and procedures.
• Develops, documents and maintains business/group procedures updating and obtaining approvals as regulations or the operating environment changes and communicates changes to the business/group & relevant stakeholder groups.
• Designs measurable sustainment strategies including assessing and recommending mitigations for industry/ segment-specific risks and prioritizing opportunities presented by internal and external stakeholders.
• Tracks exception/exemption requests and corresponding approvals.
• Facilitates training to ensure business unit employees fully understand requirements.
• Provides quality control for investigations, self-reports, examinations and independent reviews conducted by internal and external stakeholders, including regulators, providing verbal and written responses to requests for positions, action plans, information and/or documentation
• May act as the designated Primary Business Unit Compliance Officer (BUCO) and/or Anti-Money Laundering Reporting Officer for the operating group and is accountable to meet all program requirements (e.g., Operating Group Compliance Program, AML Program Framework).
• Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support including making presentations, to promote a culture of risk identification and management.
• Supports the management of 1st LOD program for the business/group in compliance with appropriate principles, standards & direction from the second line of defense groups. Includes developing and promoting program and ensuring the execution of all program components.
• Works with assigned business/group leaders to implement 1st LOD programs and frameworks, developing and maintaining an in-depth understanding of the applicable regulatory and internal risk management requirements. Interprets and provides advice on the application of the requirements for the business/group.
• Develops and maintains an understanding of the business/group strategies and objectives, products and services, internal and external stakeholders and business processes as well as the underlying infrastructure to identify and manage implications and risk exposures for the business/group.
• Identifies, investigates, analyzes, documents & mitigates program risks, taking into account jurisdictional issues, and raises any issues or concerns to senior leaders and other stakeholders.
• Analyzes the impact and effectiveness of the program through periodic reviews.
• Recommends adjustments to the overall program, policy or processes within the business/group in accordance with the Risk Appetite Statement, Governance and Corporate Policy.
• Supports the business/group through internal/external audits or regulatory examinations and assists in development of action plans to resolve any identified issues.
• Provides support to the development and delivery of training and awareness programs within the business/group to increase awareness of and compliance to risk management requirements.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Program Management skills - Expert.
• Seasoned professional with a combination of education, experience and industry knowledge.
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

Address:

Supports the delivery of an exceptional customer experience to private banking clients.  Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients’ needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness.

• Assists in preparing new business proposals or presentations to clients/prospects.
• Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.
• Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.
• Determines client needs and ensures timely and accurate completion of transaction processing.
• Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. 
• Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Analyzes data and information to provide insights and recommendations.
• Reviews overdraft and other monitoring reports with Private Banker and actions accordingly.
• Strives to exceed client service standards to maximize relationship retention and growth.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.
• Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines.
• Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.
• Participates in audits and compliance reviews as assigned.
• Identifies and escalates all irregularities and discrepancies to management.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.
• Basic knowledge of the Lending Process and supporting policies.
• Basic knowledge of loan and security documentation, including registration and renewal routine.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

Address:

Supports sales supervision activities and regulatory activities for designated branches to meet all regulatory requirements.

• Evaluates the strength and effectiveness of supervision and adoption of policies, processes at the branch level and develops actions plans to improve supervision.
• Acts as a designee on supervision objectives for the branch.
• Provides ongoing supervision education to assigned branch / portfolio.
• Provides support and guidance to branch employees on supervision issues.
• Conducts independent analysis and assessment to resolve strategic issues.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Provides approvals for new and updated account, trade transactions and trade amendments.
• Conducts reviews of insiders, social media, and outgoing correspondence.
• Acts as an escalation point for supervision issues/concerns within the branch.
• Manages the registration requirements as required by regulators/ legislation.
• Provides input into the planning and implementation of operational programs.
• Leads/participates in the design, implementation and management of core business/group processes.
• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
• Performs required supervision reviews (delegated tasks) such as Global Relay Email Review, Gateway Message Review, Daily Trade Review, Monthly Activity Review, Quarterly Meridian Report Review, Outstanding Documentation Review. Query and Request for Information (RFI) and follows up on outstanding issues.
• Performs supervision activities to meet regulatory requirements and maintain service level standards.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Follows through on risk and supervision processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run function.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of all supervision and industry regulations – In-depth.
• Must meet the licensing and certification requirements for the branch / jurisdiction where the mandate is being fulfilled.

• Required: Canadian Securities Course (CSC), Conduct and Practices Handbook Exam (CPH)

• Investment Dealer Supervisors Course (IDSC) within 2 months of your start date

• Derivatives Fundamentals and Options Licensing Course (DFOL) within12 months of your start date

• Options Supervisors Course (OPSC) within 12 months of your start date
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay.

• Paid vacation, holidays, and sick time.

• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• Company vehicle, tools, and equipment provided to complete all jobs.

• Scheduling and management support.

What you will do

• Install, program, configure, commission and service Fire Alarm systems.

How you will do it

• Execute projects on time and within allocated installation hours.

• Work with the project manager to resolve all discrepancies, and coordination problems that impair installation activities.

• Must be able to work on multiple projects simultaneously. 

• Read and interpret complicated blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.  Coordinate the installation activities with all trades to optimize installation time. Attend all required site meetings. 

• Instruct and train customers on functional operation of the equipment/system.  Conduct simulations and answer questions.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete project documentation in a timely manner. 

• Adhere to all OSHA and SimplexGrinnell safety policies and procedures. Participate in a scheduled On-call rotation.  

• Perform other duties as assigned.

What we look for

Required

• Completion of a college diploma in Fire Protection or Electrical/Electronic or Licensed Electrician

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

• Possess strong communication and report/document writing skills

• Experience with hand tools test equipment, multi-meter usage, digital analyzer and commissioning devices.

• Able to obtain and retain any licenses that are required by National, State and local codes

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements.

• Demonstrate a high level of customer service.

• Ability to lead & work well with team members.

• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

•  Strong organizational skills, a positive attitude, and an ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Able to pass a pre-employment background check.

• Ability to overnight travel may be required.

Preferred

• Priority will be given to ASTTBC-registered Fire Protection Technicians and Certified Electricians.

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Contract-  Claims Assistant  ~ 

Poised for aggressive growthere has never been a better time to be part of the Gallagher Bassett Canada team. We have a job opening for a contract claims assistant.  With an immediate start date.

Claims administrator in our Toronto branch office.    This position provides administrative support to management and adjusters.

Essential Functions

1. Administration of new claims set up.
2. Assist the office switchboard and answer any incoming inquiries
3. Daily mail, faxes, scanning and file document management.
4. Pay claims invoices, assist with reports, memos, letters and other documents, as needed 
5. Entering of define coding, claims data and running data analytical reports.
6. Scan and attach documents to file.
7. Manage time sensitive data.
8. Excellent verbal and written communication skills as demonstrated by your ability convey professionalism
9. Manage confidential information both internally and externally.
10. Collaborate with carriers and external clients as required.
11. Freely share new ideas and concepts which you feel will benefit the office and co-workers

1. 1 year related experience required.
2. College/University degree or equivalent work experience preferred.
3. Bilingualism (French/English) would be an asset
4. Experience in the claims insurance industry would be an asset.
5. Computer proficiency is a requirement, knowledge especially in Excel.

Good interpersonal skills including the ability to work in conjunction with and support all administration, management, supervisory and staff positions.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

The Select Client Service Manager is accountable for delivering high quality and efficient service to external clients through the day-to-day account management of an assigned group of accounts that are similar in size with relatively simple to moderately complex needs. Working alongside a seasoned Account Manager on E&O, D&O, CGL, and Cyber policies that are part of a medical/health program, this role also requires occasional travel (AGMs, conferences, etc.).

This position reports directly into either the Center's Client Service Director or the Center's Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, client growth, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

• Successfully and profitably manages an assigned group of accounts.
•  Builds, solidifies and expands relationships with existing clients by providing exceptional ongoing care.
• Is the primary contact for the buyer and the ultimate owner of the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
• Secures existing business and drives the sale of additional services and lines of coverage.
• Uses technology as a tool to maximize productivity and quality.
• Comfortably engages others in consultative discussion.
•  Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

• Bachelor's degree preferred
• Previous exeprience in client service and/or claims management is ideal
• Previous insurance knowledge and experience managing client relationships preferred
• Proficiency in Microsoft Office.
• Infrequent out of town travel required.
• Appropriate licensing as required.
• Solid financial acumen.
• Strong written and verbal communication skills.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a claims adjuster working out of our Scarborough Branch as a hybrid worker.  Responsible for the investigation, evaluation, disposition and settlement of claims. In this position, you will be handling any of the following types of losses ~ General liability claims, Product liability claims, First party property damage, Auto, TP auto claims.

**This position is HYBRID 2 days per week in the office**

1. Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.

2. Interacts extensively with various parties involved in the claim process.

3. Negotiate with solicitors and directly with parties to resolve claims within authority granted.

4. Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.

5. Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and in accordance to any statutory, regulatory and ethics requirements.

6. Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.

Required:

• High school diploma and 3 years related claims experience required.
• Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.
  
  

Skills Highly Preferred:

1. Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
2. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation. Negotiate with solicitors and directly with parties to resolve claims within authority granted.
3. Strong coverage skills, ability to multi-task and adapt to a changing environment.
4. Time management skills
5. Strong Organization skills with attention to detail and accuracy.
6. Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism. 
7. Strong understanding of Microsoft Office programs, like Word, Excel and PowerPoint 
8. Exceptional customer services skills required

Qualifications Preferred:

1. College/University degree or equivalent work experience preferred.
2. Claims experience varies depending on the role
3. Experience working in a commercial lines claims environment would be an asset.
4. Fully licensed in all provinces in which claims are being handled or able to be licensed. – Minimum requirement as least 3 of the following CIP courses: C11, C12, C110 or C14
5. CIP courses completed or enrolled

Relationships

• Good interpersonal skills including the ability to work in conjunction with and support all clients, carriers, supervisors and other roles as needed.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Your summer with us

*Internship program includes various office locations across Canada!*

An internship at Gallagher could be the first step on a career path that offers tremendous growth potential. We're a unique organization made better every single day by our dedicated employees and leaders.

Many of our sales professionals started on this program as interns. We're very proud of this fact and believe it speaks volumes about our one-of-a-kind company and culture.

Our comprehensive "learning by doing" experience will provide you with a realistic look at what it means to be a Gallagher Producer through job shadowing, presentations, client project assignments, prospecting, and more.

You'll be given exposure to all divisions and service lines with the opportunity to work in one primary area:

• Insurance under Gallagher Global Brokerage
• HR Services under Gallagher Benefit Services
• Risk management under Risk Placement Services
• Claims under Gallagher Bassett Services
• Reinsurance under Gallagher Re

On a day-to-day basis you'll learn and develop skills in five core areas;

• Understanding Consultative Selling - Shadowing our producers, consultants and underwriting teams as they connect with clients and prospects. Doing this will help you gain a better understanding of our sales and marketing process.
• Professional Development - Attending our National Intern Orientation event, weekly training events and case competitions to further develop the qualities you'll need to be a successful sales professional (i.e. communication, emotional intelligence, networking, etc.)
• Collaboration - Growing alongside peers in national and regional sales competitions to invigorate your passion for sales and curiosity about the insurance brokerage world.
• Building Professional Acumen - Learning about our Risk Management, Benefits, Wholesale and Claims businesses. This will help to build a better understanding of clients’ needs and opportunities for growth.
• Culture - You'll experience first-hand the impact our “Gallagher Way” has on how we do business.
• Being a Team Player - Helping with various regional and/or branch projects, showing your passion to learn and be mentored by employees excited to help you navigate your future.

We're looking for people who are excited to explore a career in sales and client relations that is rewarding personally, professionally, and financially.

With a self-starter attitude, you'll be collaborative and have the enthusiasm to understand people's needs.

You'll be able to manage relationships, provide leadership where needed, and demonstrate your interpersonal skills when working well with others.

You'll be able to organize yourself and your work, have the ability to multi-task and have a passion to build a supportive network.

If you have all that, we know you'll thrive within our growing entrepreneurial Fortune 500 organization!

• Rising third or fourth year university or college students with an expected graduation date between December 2026 and June 2028
• Canada Compliance Message

#SalesIntern1

**The following benefits summary below applies to fulltime/permanent positions. If you are not applying for a fulltime/permanent position, details about benefits will be provided during the selection process.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Address:

Supports the delivery of an exceptional customer experience to private banking clients.  Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients’ needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness.

• Assists in preparing new business proposals or presentations to clients/prospects.
• Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.
• Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.
• Determines client needs and ensures timely and accurate completion of transaction processing.
• Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. 
• Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Analyzes data and information to provide insights and recommendations.
• Reviews overdraft and other monitoring reports with Private Banker and actions accordingly.
• Strives to exceed client service standards to maximize relationship retention and growth.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.
• Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines.
• Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.
• Participates in audits and compliance reviews as assigned.
• Identifies and escalates all irregularities and discrepancies to management.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.
• Basic knowledge of the Lending Process and supporting policies.
• Basic knowledge of loan and security documentation, including registration and renewal routine.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

Address:

Supports the delivery of an exceptional customer experience to private banking clients.  Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients’ needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness.

• Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. 
• Reviews overdraft and other monitoring reports with Private Banker and actions accordingly.
• Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.
• Determines client needs and ensures timely and accurate completion of transaction processing.
• Strives to exceed client service standards to maximize relationship retention and growth.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business.
• Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Analyzes data and information to provide insights and recommendations.
• Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.
• Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines.
• Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.
• Participates in audits and compliance reviews as assigned.
• Identifies and escalates all irregularities and discrepancies to management.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.
• Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.
• Basic knowledge of the Lending Process and supporting policies.
• Basic knowledge of loan and security documentation, including registration and renewal routine.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

PRÉSENTATION DE L’ENTREPRISE

Little Burgundy a été fondée en 2008 dans le quartier du même nom à Montréal, au Québec. Little Burgundy est un détaillant de chaussures de marques avec son propre style unique destiné à ceux et celles qui ont des goûts raffinés. Être d’ici et rester ancré dans nos racines est fondamental à notre ADN de marque. Avec plus de 30 magasins à travers le Canada, Little Burgundy offre les meilleures marques sur le marché, comme Converse, New Balance, Birkenstock, Vans, Reebok et bien plus.

Little Burgundy est toujours à la recherche de personnes formidables pour rejoindre l'équipe!