Position Summary:;

Our Dispatch/Student Monitoring and Tracking (SMT) team coordinates with school districts, parents, and drivers to ensure students are transported safely and on time to and from school.;

Pay Rate: $20.00/hour or $21/hour for bilingual Spanish and English speakers

Schedule: Morning, mid, and evening shifts available

Responsibilities:;

• Handle a high volume of inbound and outbound calls to Parents, Drivers and School Districts in a courteous, timely and professional manner while meeting and exceeding department volume quotas and KPIs
• Field questions and provide accurate information regarding our products and services surrounding school transportation.
• Listen, identify and assess the caller needs to find solutions to pick up and drop off problems and achieve satisfaction while meeting business deliverables and adhering to company objectives
• Handle transportation complaints in a professional manner by resolving according to department and company policies and procedures, escalating to appropriate staff when needed to ensure appropriate resolution
• Communicate and coordinate with other departments to resolve student transportation issues.
• Share knowledge with peers and support new employee learning through demonstrating systems usage and appropriate communication with customers.
• Provide back up or assist other departments as assigned
• Remain cognizant and well informed of changes in product offerings, process, system and procedure changes to ensure accurate communication of information to customers
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job.
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements;

• High school diploma, general education degree, or equivalent
• Ability to stay calm when customers are stressed or upset
• Proficient using computers and navigating between multiple screens and applications
• Experience working with customer support
• Ability to multitask, prioritize and manage time effectively

Benefits;

• Medical, Dental, Vision insurance;
• Virtual Doctor Visits with $0 Co-Pay;
• Life Insurance (company paid);
• Short Term Disability Insurance (company paid);
• Long-Term Disability Insurance (company paid);
• Paid Time Off (PTO);
• Paid Holidays;
• Paid Time to Volunteer;
• Flex Spending Account (FSA);
• 401K Plan (with an awesome employer match!);
• Employee Assistance Program;
• Employee Discounts Program;

Commitment to ESG:;

Since 2006,;EverDriven;has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of;EverDriven;and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.;

Commitment to Diversity and Inclusion:;

EverDriven;is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger.;In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.;

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Commitment to Equal Opportunity:;

EverDriven;Schools is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.;

Visit our website and learn more about us at;www.EverDriven.com.;