Position Summary:

This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties including patient appointments, relaying messages to clinical support, and answering general questions. Under the direction of the Contact Center Manager and Supervisors, effectively solves customer issues, complaints, and inquiries; keeps customer satisfaction at the core of every decision and behavior.

Benefits:

Monday - Friday

Opportunities for advancement

Paid time off

Dental insurance

Health insurance

Vision insurance

Do You Have:

• Passion about health care and believe that one of the best ways to do that is by helping improve the quality and access to care in the home.
• Fun working in a fast-paced environment
• Accuracy with strong attention to detail
• Ability to communicate professionally

Qualifications:

• High School Diploma or GED.
• Minimum 1 year work experience in a call center or healthcare experience preferred
• Good computer skills
• Great communication and problem solving skills
• Value accountability, consistency and engagement through excellent attendance
• Excellent customer service through the ability to care for others
• Demonstrate knowledge of applicable health care terminology (e.g., medical, dental, behavioral, vision) preferred
• Ability to work in a high call volume setting